Privacy Policy

Effective Date: October 2025

At NOVURA MILL LTD, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, mailing address)
• Payment information when you make a purchase
• Browsing behavior and preferences on our website
• Communication records when you contact our support team

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your purchases and inquiries
• Improve our products and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using secure SSL technology.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@novuramill.com
Phone: 07455928496
Address: 34-35 Hatton Garden, Suite 6800, Unit 3A, London, Holborn, England, EC1N 8DX

Terms & Conditions

Effective Date: December 2024

By accessing and using the NOVURA MILL LTD website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

1. Use of Website

This website is intended to provide general information about NOVURA MILL LTD and our baby products. We strive to ensure accuracy, but we do not guarantee the completeness or accuracy of all content. We reserve the right to modify, update, or remove any content at any time without notice.

2. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product photos, and software, is the property of NOVURA MILL LTD or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without our written permission.

3. Prohibited Use

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to interfere with or disrupt the website's operation
• Scrape, harvest, or extract data from the website
• Impersonate any person or entity
• Transmit viruses, malware, or other harmful code
• Violate any applicable laws or regulations

4. Product Information

We make every effort to display our products accurately. However, we cannot guarantee that your device's display of colors, images, or descriptions will be completely accurate. Product availability and pricing are subject to change without notice. We reserve the right to limit quantities and refuse orders.

5. Pricing and Payment

All prices are stated in British Pounds (GBP) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time. Payment must be made in full at the time of order placement.

6. Shipping and Delivery

We offer shipping throughout the UK with estimated delivery times provided at checkout. Delivery dates are estimates and not guaranteed. We are not liable for delays caused by third-party carriers or circumstances beyond our control.

7. Returns and Refunds

We offer a 30-day money-back guarantee on all products in their original, unused condition. For returns, please contact our customer support team. Refunds will be processed to the original payment method within 7-14 business days.

8. No Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied. We make no guarantees about the website's availability, security, reliability, or functionality. Your use of the website is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, NOVURA MILL LTD shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products, including but not limited to lost profits, data loss, or business interruption.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@novuramill.com
Phone: 07455928496
Address: 34-35 Hatton Garden, Suite 6800, Unit 3A, London, Holborn, England, EC1N 8DX